IPD Information

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If your medical condition requires you to be hospitalized, the doctor will fill out an Admission Request and alert In Patient Services. You will be guided to the Admissions Desk located on the Ground Floor. Here, you will be have to pay the advance as applicable to admission for stay in the room of your choice and will be escorted to your room after completion of the documentation. If your admission is planned in advance, please report to the Admissions desk on the day of your planned admission at the stipulated time. Your treatment plan and further information regarding your treatment and stay will be given to you by the doctor and nurse in charge of your care, once you reach your room.

Sheetla Hospital in Gurgaon offers you a choice of rooms for stay. We make our best effort to allot you the room of your choice. However, if, due to high occupancy, a room of your choice is not available at admission, an alternate choice will be given to you and efforts will be made to shift you to the room of your choice as soon as one becomes available.

You will be provided with one Attendant Pass (to be worn by the person who will accompany you during your stay). However, we are also concerned about infection and follow infection control norms strictly, hence we allow only one visitor at a time who can meet you during Visiting Hours. Please return all passes to the staff at the floor nursing station upon discharge. If a pass is misplaced, it can be reissued by the IPD Front Desk for an additional charge.

Information for Visitors and Attendants

Only one attendant is allowed to stay with the patient at night and only one visitor at a time may visit the patient during visiting hours.

Visiting Hours

Wards: 11:00 am to 12:00 am and 6:00 pm to 7:00 pm

ICU: 11:00 am to 12:00 am and 6:00 pm to 7:00 pm

Do’s and Dont’s

Flowers are not allowed inside the hospital
Children below the age of 12 years are not allowed to visit inpatient areas

Deposit Terms

75% of the total estimate is to be deposited at the time of admission. The balance is to be deposited within 3 days of admission. If your stay is anticipated to be less than 3 days, 100% of the estimated cost is to be deposited at the time of admission. In case of packages you need to deposit the total cost of package at the time of admission.

In order to facilitate admission for you in the event of an emergency, Rs 10000/- as deposit will be acceptable. However, attendants need to ensure that the appropriate deposit is given by 12 noon the following day as per our policy.

Discharge

On intimation of discharge, our doctors prepare a “Discharge Summary” which is a brief description of your illness and the treatment given at SHEETLA. The document also contains clinical notes, allergies (if any), summary of procedures performed (if any), physical condition at discharge, and medications prescribed post discharge.

Simultaneously, a bill for your stay in the hospital is also generated, which needs to be settled before discharge. Your stay will be billed on the basis of a 12 noon cycle, that is, all discharges happening before 12 noon will not be billed for the day of discharge. If you are discharged before or at 8 PM, half day charges for the room will be levied. Discharge after 8 PM attracts a full day charge. The process usually takes 2 hours for cash patients and 4-6 hours for Insurance / Empanelled patients, at the end of which you can leave for home.